Is there a trial version? Can I use the software prior to subscribing?
You would need to contact us directly to set this up at:
Who owns the data?
All data that you track, upload and manage belongs to you (the customer) and can be exported any time by the customer administrator.
Is my credit card and payment information safe?
Absolutely. We do not store credit card information and it is fully handled by our PCI compliant secure subscription billing platform. Our platform runs on SSL certificate based https on every page and this ensures that all of your data including the payment information is completely safe.
Do I have to sign an event for using iConnectFX™ software?
You do not have to sign an event for using the event software and you can cancel any time.
Is iConnectFX™ available only as a cloud service?
We support both Cloud and On Premise. We have a monthly/annual subscription based cloud platform where you can signup instantly and start using the software immediately after sign up. We also have an On-Premise version which you can instantly deploy within your office firewall.
What level of support do you provide?
We provide unlimited online/email support and 9am to 5pm Central Time for all of our customers. We also provide Service Level Agreements (SLA) for enterprise customers running in cloud or on-premise who needs SLA on mutually agreed upon terms.
Can I use iConnectFX™ as an Event Tracking Software only?
Absolutely. By default, and to keep costs as low as possible for you, iConnectFX™ provides you the ability to track both event metadata and documents, but offers Event Creation/Approval as an option. If you do not want to keep track of the documents, just use the event metadata sections only.
Can I use iConnectFX™ to keep track of Event Spend?
Absolutely. By default, and to keep costs as low as possible for you, iConnectFX™ provides you the ability to track both event metadata and documents, AND event spend! We offer Event Creation/Approval as an option.
Where are the event documents saved? Are they safe and secure?
Absolutely. We have implemented best-of-breed security policies to guard the event documents. All event documents are saved in relational database in encrypted form.